Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 2.1 Requirements. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. Apparently not. What is the viagogo complaint handling process? You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) All sales and bids are final. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. I got food poisoning while eating out, can I get my money back? Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Do I have to pay a service charge if the service is poor? You should get the exact tickets that you ordered. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. 6.6 No Agency. Are investors underestimating the impact of rate rises? This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. 2.3 Username and Password. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. We do not write articles to promote products. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? By browsing this website, you consent to the use of cookies. What a load of shit, this site needs to GO. We will also add sales or value added tax on our fees as applicable. With mycashbacks you get cash back & discounts very easily! that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. How do I edit my listing? The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". Event dates, times, venues and subject matter, which are listed on the ticket, may change. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. Look for an option to transfer the tickets through the original ticket provider's account. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . viagogo Pay & benefits reviews Review this company. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. @vrbavojtech. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. . If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? 2.9 Seller's Confirmation Obligation. If you can't make the rescheduled date, then you're entitled to a full refund. the particular seat or standing area your ticket is for, including the block of seats and row number. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. At no time do We provide the Buyer's payment information to the Seller. 2.8 Work-life balance. 5.4 Making Adjustments. You may only use the Services if You can legally enter into and form binding contracts. 2.15 Claims under the viagogo Guarantee. Reiwa 5th Spring Tour Grand Sumo Tickets. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Why can't I sell my tickets through my Ticketmaster account? 2.14 Substituted Seat Locations. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. 5.2 Violations, Termination and Suspension. Super Bowl Ticket. Find out more about salaries and benefits at Viagogo. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. The Scottish indie band Arab Strap said: Weve always been appalled by touting. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. We may investigate complaints and violations of our policies. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. You also have the option of taking your case to a small claims court. Can you help me find out what has happened here? The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Viagogo is a secondary ticketing site. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related How to spot a fake, fraudulent or scam website. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Both you and the company were insisting that you weren't in the wrong. When listing seated tickets, all tickets in the same listing must be consecutive seats. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. 3.1 Accurate Descriptions. We are not involved in the actual transactions between Buyers and Sellers. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. We will be looking closely at this evidence to ensure that the order has not been breached. If you click on them we may earn a small commission. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Please remember that you will not be paid for this sale. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. What do the ticket split type options mean? Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. 9 Dec 2022 - Seller Support Associate . Sellers who commit to send tickets directly to viagogo are not required to confirm the order. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. How do you find a good accountant? Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. If this is also unsuccessful We will not offer a refund. 6.9 Change or Suspension of Site. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. 6.11 Permitted use. Ticket listings are a representation of actual seat location. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. Limited access. Cons: Viagogo Reviews. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. 2.8 Pay & benefits. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Limerick, County Limerick 35 reviews; Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. 2.6 Making an Offer. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. Like. How do I change my payment method for getting paid? We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. These steps apply to Personal accounts. Leave the Archive. 6.1 No Warranty. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. 2.11 Ticket Fulfillment. Pay by credit . To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 2.4 Listing. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. City and Colour Concert Tickets. . But it is not just these sites where buyers need to be careful. How much does Viagogo pay per year? This will be deducted from your next payment. We endeavour to rearrange delivery with the customer or arrange a collection point. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. From 17 January, it will have to make changes such as identifying when sellers are. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. How do I change my payment method for getting paid? If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. This fee will be deducted from your payment. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information.
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