I had mine set up so that it only "beeped" when I went on mute/unmute. I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. i have the same problem exactly like yours but no solution worked for me , are there any advices? This is going to be a long post but the bug is quite complicated but also quite annoying. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. According to your screenshot, it seems this issue is persist in your own Teams meeting. I think it might be a great feature, when you attend a call not looking at Teams app. The following article provides information about the Dell WH3022 Pro Stereo Headset. Otherwise, if your headset is within the 1 year warranty, youll want to request a replacement. If you forget if the mute is on, instead of saying "can you hear me?" just press the button to toggle the mute and hear the results. I completely believe this is microsoft messing around, not Plantronics. You could try pressing the physical mute button on the headset and see if that works? Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. Wearing the Voyager 5200, tap the call button to test sensors. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan This is from pressing the physical mute button on the phone. People comment that my voice is faint. 1. platronics sent me a new one and the same problem. Shrenik Bhura. 0 Likes Reply GZawadzki replied to mschlaudraff in most companies like mine installing any other software is prohibited. I've got the same problem, for the second time now, bought my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable. On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". This is the third headset that they change me in warrantly. Maybe you can check Jabra settings. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. Plantronics . I turned off the Funktionkeys to use the normal F1-F12 Keys for my Working Application but if i press ESC followed by F10 the Microphone of my Plantronics Headset turn mute on. Honestly for a headset this expensive, these types of issues are completely unacceptable. This is an inconvenience. From the Mute Reminder drop-down list, choose either Audible Reminder if you want to hear the reminder whispered in your headset or Off if you want no reminders at all. Free shipping for many products! From my understanding, it is the newest version as the "reply" option appears in the chat even from the laptop (and it is a pretty new feature on the laptops ;) ). It's better to stay away from that headset. But Microsoft should fix this or give a setting to switch off this feature/bug. Dont use Isopropyl Alcohol because it contains water. A tone means the sensors need to be reset. I can hear too what they are hearing. I am in a meeting (as you could see in the screenshot) everytime I push the mute button it says "Mute on" and then If I remove it it says "mute off". 10% OFF. Go through this link and use this Plantronics Mute On Mute Off Notification to claim 10% off. Join Savi headsets manually While on a call, press the USB adapter's recessed subscription button with a pen or paper clip. THANK YOU VERY MUCH FOR YOUR KINDNESS! In my test environment, Teams client did not have the sounds "mute on" or "mute off". Sander ten Wolde, Dave Blankenship The login page will open in a new tab. Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed . You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. Using computer audio and webex browser app. You can test it by just covering the holes with a finger. With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. 2. https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. Not sure what I'll do. The voice guidance can be switched on/off by holding the Mute button for 5 seconds, or by using Jabra Direct software on your PC 3 Sign in to comment Sign in to answer Not sure I agree here! Had my service manager try his phone & same problem (but no problem with his non updated headset). Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. This is common with your model and the Plantronics Legend. Yep, it works great. So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. Thomas Poling. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. Noise cancellation was somehow registering my voice as background noise and fading it out after a few seconds. its all up to date using hub software. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). Any help would be appreciated and help me fix them when they go wonkers. To mute or unmute your headset, click the headset icon in the System Tray. 3. If I placed the microphone right next to my mouth then they could hear me normally. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. If I use the laptop default, build in speaker, the issue is gone. You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. So the new one will not be any better. Click Start, then Control Panel. Please set the following entry in the register to "0": Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateway\Enabled. 6. Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. Go to your Device Manager (instructions below) and look for the Human Interface Device. got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said. This is built in to the firmware on the headset itself. until you hea r "pairi ng" and the hea dset LED s flash red and blue. It shouldn't be that hard. Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). To mute the device, click Mute. A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. Find answers to your questions by entering keywords or phrases in the Search bar above. The built-in sensor presence pauses streaming media when you remove the headset, making sure you don't miss any content. All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). The headset icon turns green to indicate the device is unmuted. Adam Ratcliff 11. Request a replacement from the manufacture if the headsets within th 1 year warranty. more likely Teams changed something in how they recognize the button press. Avail 10% OFF Coupon Code. It seems to be less a problem when there are fewer (2 or 3) people on the Zoom. it is also so annoying that you need a software to do this. Kindest regards. OpenMic While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings. It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. This is a great workaround, unfortunately in my corporate environment users are not allowed to make manual registry modifications. @tromesa604. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. J recently had the same issue, but I'm using a Plantronics headset. MS Teams is not the one telling the headset to speak, it's the headset having that configuration. Then select properties. Yes, I did so but I treat it as workaround. unless it doesnt like iphones. Hi Dave, I will try this. Stay away from Plantronics - its bottom of the barrel garbage. I considered it broken and bought a new one. I have microphone problems with my headset plantronics voyager edge - people hear my very bad. No products found. Hm, I haven't experienced that through the computer, only via telephone. For Example. I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). Didn't try, will maybe do, if no solution here. 5. If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. Thanks for your advice. I'm out of warranty and they are offering a discount on a replacement. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. Probably it also affects another setting, but I have no negative impact. I have four headsets all of them are Plantronics edge. . All of a sudden it wont let me stay muted in Teams. To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. I was looking in the Plantronics Hub software for the ability to disable this bit couldn't find it. Are there no Plantronix reps here to defend their reputation? Press question mark to learn the rest of the keyboard shortcuts. Choose Voyager Edge, and then click Get Started. It's just because teams started muting the device now. So it only takes me a few months before everyone says they can barely hear me. The turn off the headset for about 5 - 10 secs and turn back on. And I also did a test in our environment. Ham Burger From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. 6. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume. like i'm breaking up. Unplug the AC power from the charging base. Reddit and its partners use cookies and similar technologies to provide you with a better experience. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 On my HP ProBook 450 G4 i have the same Problem. @rickhyne. To mute/unmute the call, press the volume button in. Plantronics Blackwire 5220 specifications Below you will find the product specifications and the manual specifications of the Plantronics Blackwire 5220. How do I unmute my Plantronics headset? All of a sudden, nobody could hear me. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. How to wear the headset: 1. I wonder if the fact that my voice is coming out of their computer speakers and feeding back somehow is part of the problem. Quickly toggle the mute function via the controls on the headset. I'll apply the same workaround: switching to beeps. In the Control Panel, click System. Cookie Notice Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. 07:08 PM. Scroll to the settings and turn off the headset sensors and HD voice. Check Price at Amazon. I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. I live in Florida and use this at work, and while working out. Check to see if the issue still persists. I don't want to hear the voice. So, I guess that I am on the right version, correct? Brilliant. Probably will go back to a wired headset. So could you try to change another microphone device to see if it can be reproduced? Now these configuration settings are no longer found in the Plantronics Hub software. Check that your headset is defaulted as the audio device for your phone or computer. @hamburger42862. @Ronald Miranda After a few seconds of speaking my voice would fade away to nothing and callers couldn't hear me. If so, then you might have insufficient USB power. Your device should work just fine. But it is Jabra voice and not Teams notification in fact. The technical storage or access that is used exclusively for statistical purposes. Ive been using the Savi 8220 headset for over a year now with little issue. So, time has passed, but the audio feedback that mute is on or off is really annoying. I am not sure about it because I did several test in our Teams client by changing different device. In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. This is the trouble I am facing, a windy noise is being heard to the person on other end while am talking through 5200. I have heard if you have an Aftershokz Opencomm device then they will send you a device that will keep this from happening, you need to reach out to their technical support team. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. The sound in my headset is distorted or I can hear and echo. Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. I've found a workaround. There seems to be no solution o this problem. . I just applied it. Super easy fix - put a piece of tape over the two holes next to the call button. Jul 6, 2018 by Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. Valentina F, sb.fitness79 BT 600 ( 2 units) Nov 3, 2022, 5:42 PM. In such a scenario it is even desirable that your headset makes you sure you are muted or not. macOS Catalina, version 10.15.6. Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off. @rohitdhavade. You saved me a new unit or limiting to audio listening only. Check Price at Amazon. Choosing the best wired headset for call center can be difficult as there are so many considerations, such as Jabra, Earbay, Arama, New bee, MAIRDI, Nulaxy, TruVoice, Kithouse, Plantronics.
