Did you know you can find the best available rates by booking in advance? There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. Subject to availability. The ramen at Xin Goa was excellent as was the fried rice. Taxes and fees that are shown are estimates only. Fill out this form and one of our agents will follow up on your request. 800 006 FOTO (3686) The park is set up with picture stations. You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. We are here to serve you and to meet all requests, questions or suggestions you may have. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. Your best memories of Xcaret Have a wonderful day visiting the Xcaret parks and spend moments full of fun. A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). Does admission to Xplor Fuego include transportation? Restrictions apply. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. The chart reflects the cheapest Middleton hotel for each day and each star rating category. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. How long is the photo/video download code available? Can I submit my purchase confirmation on my phone and/or tablet? you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. This change is valid only 24 hours in advance. Outside Mexico. Remember you can purchase water shoes at our shops in Xplor. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. Nestled in a natural rock and among rivers. You must have at hand your bracelets, the number of your helmet, and the date of your visit. Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. This luxury hotel features a casino, a full-service spa, and a nightclub. Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. We can provide it to you if you have your purchase receipt. Sorry, we dont have Travel agents discounts in Xplor. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. Months without interest, only with major participating bank cards issued in Mexico. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. Prices contemplate the number of people (PAX) and the number of purchased parks. Xcaret: DO NOT MISS THIS PARK!! What should I do? The minimum age allowed in Xplor Fuego is five years old. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. Yes, you can contact the photography customer service center Refund will not be granted under any circumstances in this case. Advanced purchase discounts may vary depending on booking date and dates of stay. What is the minimum age allowed inside the park? Paid for in US $ we received the hotel photos only. The download code is valid for 30 calendar days from the date of purchase. Yes. Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. Pasted as rich text. Due to the nature of the product we offer, you always have the possibility to view the photos. You can post now and register later. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. de C.V. | Doubletree Hotels Middleton hotels are listed below. Where is the photo that I downloaded located? Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. I loved the location of the hotel, very close to everything. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. But we purchased the photo package 2 parks & the hotel. Your link has been automatically embedded. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. 450 Summer Street, Boston, MA, 02210. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Restrictions apply. 1.- Enter your download code. $159. Saturdat to Sunday from 9:00 to 15:00 Hours. Those guys were amazing. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. . The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. I can see them but they all say sample on the and not able to download. In case of foreigners living in Quintana Roo, FM2 and FM3. What is the price admission to Xplor Fuego for children? Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. Hotel Xcaret Arte is a homage to the best Mexican artist. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. Prices vary according to season. The download code is valid for 30 calendar days from the date of purchase. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. What kinds of clothes and shoes shall I wear? Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Chetumal-Puerto Juarez Highway KM, Km. The experience of living Mexican art . Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. Fully refundable Reserve now, pay when you stay. This is my happy place, my own personal paradise. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. We are experts in creating unconventional experiences making your event extraordinary. The best of a home combined with the best of a hotel. Can I enter with food or drinks to Xplor? Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. No problem! Does Xplor offer activities for children older than five years old? ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. Outside Mexico. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Just a weird housekeeping issue I guess we had. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. $148. Prices vary according to season. Their eco-integrating design and premium amenities make them unique. Presentation of a valid ID card at our counters is mandatory. We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. To replenish energy, a delicious picnic will be waiting for you. I really recommend this Hotel. Carretera Chetumal-Puerto Jurez, Km. Yes. All your photos at the best price! 4 star Suburban hotel. We offer you multiple payment options to pay for your reservation. A floating Mexican party awaits you at Xoximilco. This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. 5/5 would recommend again. You don't have to worry about your phone or asking ppl to take pictures for you. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Exact pick-up time will be confirmed when making your purchase. It is important to bear in mind that most of our activities need constant physical efforts. BUY THE PHOTO PASS! The Mexican decoration and the different organic amenities will immerse you into carefully crafted spaces that will make your stay unforgettable. It is important to confirm your transportation service at least 48 hours in advance. the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. I have sent multiple difference emails requesting assistance with no response. You need to confirm your age by showing a valid ID card. Sol (PEN): Visa, Mastercard, Diners and JCB. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. Saturdat to Sunday from 9:00 to 15:00 Hours. A 2-park package to enjoy the most authentic side of Mexico at Xcaret. Each photo downloaded is a JPG file, and the videos are MP4. Within Mexico. Swim in the 437-yard stalactite river inside ancient caves. 2003-2023 Lexyl Travel Technologies, LLC. I would make a point to visit whatever bar Adal is tending the next time I visit. This option is valid only in Mexico. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. What types of files are the photos that are downloaded? Review collected in partnership with this hotel. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. Please see our partners for more details. +1-888-675-2083. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. I live and work in Quintana Roo and I dont have IFE. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. per night. Advanced purchase discounts may vary depending on booking date and dates of stay. Great, vibrant, location. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. They did an AMAZING job with the photos at all 5 parks . ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! Prices are subject to change without notice. The product is available to purchase at least 24 hours before you visit the park or tour. We had a fantastic lunch and swam in both the pools and river. We had a great time. Can I pay with credit card or debit card of a person not included in the visit? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Free Cancellation. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Tripadvisor performs checks on reviews. Take advantage of the business center and free WiFi in public areas. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. This hotel features a restaurant, a gym, and a bar/lounge. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. What is the maximum number of people allowed on the vehicle? I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. Take advantage of the free WiFi in public areas, express check-out, and free valet parking. For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. ( NO KIDS ). Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Packages and Xperience Passports cannot be cancelled and will not be refunded. What is the distance between one activity spot and the other? Yes. !DO not buy the photo package!!!!!!!! No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. Children must present official ID (passport or birth certificate copy) at the park's ticket booths. Upload or insert images from URL.

  • Species conservation and freeing program
  • Species reproduction program
  • School project and environmental education program
  • Efficient use of resources and responsible management of residues. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. All rights reserved. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. We had zero issues with arrival. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. Where I can store my personal belongings? Rest areas, dressing rooms and restrooms. Play it safe and take your own photos with I would have.More. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. At what time will I be back at the hotel? Help us preserve and care for our ecosystem! Hotel Xcaret Mxico. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico.

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