The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. Example: We give information about you to your health insurance plan so it will pay for your services. Here are answers to some frequently asked questions to help you get started. We can share health information about you with organ procurement organizations. Just find your QuickPay Code on your billing statement and you're ready to go. Example: A doctor treating you for an injury asks another doctor about your overall health condition. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. For questions on those practices, please consult your healthcare provider/institution. We are not required to agree to your request, and we may say "no" if it would affect your care. Patient Portal is a communication service offered as a convenience to our patients. This feedback form is a one-way communication system. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will say "yes" to all reasonable requests. The industrys most adaptable, network-enabled suite of healthcare solutions. You cannot permanently delete sent or archived messages. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. How do I know which of my family members data is being shown in the athenaPatient app? Please do not expect a response on weekends or holidays. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. Current technology that balances capability with delight. This website and Patient Portal contain links to websites operated by other parties. We must follow the duties and privacy practices described in this notice and give you a copy of it. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. It is your responsibility to monitor these messages. What if I'm unable to access the Patient Portal? You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. We have to meet many conditions in the law before we can share your information for these purposes. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You can ask us to correct health information about you that you think is incorrect or incomplete. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Seamlessly manage populations of any size across multiple EHRs. Note: This page should only be . This website uses encryption software. athenahealth reserves the right to make periodic updates and revisions to this Policy. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. that you are authorized to address the patient's billing matters. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. If you don't agree, don't use the Patient Portal. To see these views, navigate to your Inbox by clicking the . When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. . We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Select the patient statement you would like to view. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. If you don't agree, don't use the Patient Portal. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We must follow the duties and privacy practices described in this notice and give you a copy of it. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. We may say "no" to your request, but we'll tell you why in writing within 60 days. How do we typically use or share your health information? through the athenaPatient app? However, we are working on adding more features to the app soon. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. How do I edit how my contact preferences for different types of notifications? To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. We may charge a reasonable, cost-based fee. We are allowed or required to share your information in other ways . Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. athenahealth reserves the right to make periodic updates and revisions to this Policy. We may charge a reasonable, cost-based fee. The patient portal now exists in Spanish. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Ask us how to do this. Save time and boost clinical efficiency with our fully integrated, hands-free products. Here you will see an option under Our Resources titled Feedback. What do I need to access the Patient Portal? You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Navigate to the Account screen by clicking Account in the bottom navigation bar. If you tell us we can, you may change your mind at any time. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. You can ask us not to use or share certain health information for treatment, payment, or our operations. To do this, you must create a password for your account by clicking the. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. What do I need to access the Patient Portal? Please. A link to reset your Patient Portal password has been sent to. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Select your provider, office location, and your preferred time of day and days of week. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Navigate to the Profile screen by clicking Profile in the bottom navigation bar. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. Clicking Feedback will bring you to a survey form where you can leave feedback. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Select the payment you would like to view. We apologize for the inconvenience."? This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. We only get paid when you do, so you know your success is our top priority. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Toggle this switch to turn biometric authentication on or off. It is your responsibility to monitor these messages. Dial 911 in the case of a medical emergency. We secure your personal information from unauthorized access, use or disclosure. We will provide a copy or a summary of your health information, usually within 30 days of your request. Where can I fill out medical forms before my appointment? Any questions, complaints, or claims related to any product should be directed to the appropriate third party. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. For technical issues with this website during normal business hours, please contact our office.
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