You may only use the Services if You can legally enter into and form binding contracts. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. 7.2 Copyright. They keep finding excuses as to why it has not been processed. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. Such notice shall be deemed given one business day after the email is sent. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. has found. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? Carnaval Barranquilla Tickets. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . You agree . 'It's been a bit of a headache and I don't know where I stand with anything.'. Sent info several times and they made every excuse under the sun. About Us Add in you are not the original purchaser of the tickets. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. Elton John Concert Tickets; Andr Rieu . Welcome to viagogo's online ticket exchange (the "Site"). 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. But gave me only option was to relist on their site or go to resceduled date. They gave me complete nose bleed seats. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. 6.4 Release. They also had another 150.00 dollars worth of fees per each ticket. The whole ordeal cost me almost a thousand dollars. Why can't I see my order or sale in my account? Which? If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Join The South Shore Hospital Data Breach Class Action, Today! On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Send us your story with as much detail as possible to fill out our investigation. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 3.Click Dispute a Transaction. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. 4.1 Double Posting and Removal of Tickets. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. Report Fraud 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. I had tried calling them and the day of the concert and no answer. Explain your case the best you can. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Why do my tickets have someone elses name on them? status of any class action settlement claim. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. I was promised a refund. 3. Note that Your payment may be withheld if you violate this clause. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 4. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. I have sent multiple proof to them that the event is indeed canceled. Paid 250 Euro VS the real cost of 100 euro. Suggested Article: Verizon Wireless SMS Refund Settlement Details. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Terms and Conditions. Complain to the ticketing website. and that I would only receive a refund if the concert was cancelled etc. Contact & review Viagogo - rated #0 in Entertainment . 5.4 Making Adjustments. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. administrator or law firm. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. The 1975 Tour 2023. Rob Davies. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Jay Chou Concert Tickets. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. We will also add Tax on our fees as applicable. Answer (1 of 3): Viagogo runs prudent customer care operations. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Rufus Du Sol Tickets. The refund will be received from the Event Organizer within 30 days. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Please add me to the list. 2. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. 3. Nelnet Servicing Data Leak Your Personal Information At Risk! 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Hombres G Concert Tickets. says firm changed policy to deny refunds if tickets can be used in 2021. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. 6.8 All Sales are Final. 3.3 Laws and Regulations. Due to extreme weather conditions, our phone lines are currently closed. The revised version of this Agreement is automatically effective after it is initially posted on the Site. I haven't received an email confirming my order. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. We think businesses - especially those with substantial resources - should still provide refunds for events . That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Can Australians join in? : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. I'm Travelling - where and when will I receive my tickets? Even after I provide my bank statement to them and their . This company is a total scam. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . They take your money with no intention of even giving you anything for your purchase. Note that this is separate from any Tax viagogo is required to charge on its fees. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Many event managers have already committed to providing refunds for cancelled events. Harry Styles Tour 2023. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Let us know in the comments! If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. It will stay valid for the new date. BTW the tickets were available also the same day of the concert. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. You should typically get a refund for the ticket and any fees or service charges within 30 days. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Otherwise, avoid!!! Best regards, Viagogo team. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. According to the consumer group Which?, Viagogo's terms and conditions say . We will also add Tax on our fees as applicable. Justin Bieber has cancelled the remaining dates of his Justice World Tour. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. We may investigate complaints and violations of our policies. Even if you are, it's likely to be a more complicated process. What is the viagogo complaint handling process? Which? 6.7 Third Party Information. By clicking a link you are consenting to this. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. All redress are non-exchangeable/non-refundable.. Plaintiff fails this rigorous analysis.. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. All forms of redress are non-transferable and non-refundable. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 2.15 viagogo Guarantee. Arctic Monkeys Concert Tickets. 2.18 Merchant Description. This has reportedly been a long-standing policy of Viagogo. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Are you still waiting on a ticket refund for an event canceled due to the pandemic? If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. Taking this information, will will help rectify you complaint!
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