It goes against our guidelines to offer incentives for reviews. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Were clear about this from day one. Do not delete my post, I will copy and paste it to spread again and again. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. *Ts&Cs apply; participating locations only. Its an automated process. They still continue to send invoices with no one responsible to be there to answer. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Hi Mike, Im sorry if you felt the need to escalate this. Requesting your refund is easy. 8. That exception is made on the understanding that an additional service retainer is payable. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Start checking the messages customers send you. It made me crazy and I asked him to talk with Myesha or Dom. We pay those as well. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Don't be fooled by that. The vital skills students learn will be immediately applicable to their careers. We also ensure all reviews are published without moderation. A member of our team will get back to you as soon as we have the details. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. I was a customer with a licensing agreement set to expire on December 31, 2022. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Our advisors are ready to help you find the right place for you. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Ts and Cs apply. but when u need support / CS to talk and solve ur problems its literally non existant. Theyre a great place to connect with colleagues, clients and other like-minded businesses. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. 2023 Trustpilot, Inc. All rights reserved. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Please note: Change Management is 1-day training program (Friday). Verification can help ensure real people write reviews about real companies. She promised me that I could get it on October 19 because it took 48 hours. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. No staff available for contacting on the event day. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Regus does not communicate with customers via telephone. Best regards,Michelle Spire. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. The company left an official comment to this complaint. Trustpilot is assessing this review in accordance with our flagging process. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. The company left an official comment on this complaint. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I really thought that this company would be a good option for expanding our business. Please advise what can we do to get back our retainer refund? REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. BBB reports on known marketplace practices. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Anyone can write a Trustpilot review. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. I contacted them about how processed my case after paying the fee for a virtual office. think about how low this company is. We have a team of specialists available 24/7 to help you find the best solution for your business. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Once they sell you something that will be the end of you being treated as a valued customer. We will then confirm your payment date and amount. Transparency is very important to us, and all services can be opted in/out through your online account. Stay away!! Lets find the right workspace for you and your team. We will then confirm your retainer refund date and amount in return. Thank you, Lorraine Brule Global Customer Service at Regus. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. If you were to take direct space or a sublease you would also see these fees in your rent annually. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Unacceptable billing practices. If you need further help, pleasespeak with our team member who is already in touch with you. I would recommend that anyone considering using this company to think again! I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Setting up an automated payment is straight forward and can be done through the online portal. This does not affect customers who have a permanent space as these are reserved specifically for them. We found a responsible person where we inform her about the problem. Any that you do not require can be opted out through your online account. As a matter of policy, BBB does not endorse any product, service or business. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. They are about people. Its a healthier, greener, flexible, and more cost-effective way to do business. Regus helps businesses find and create the right workplace for their people. Sent numerous emails to account. I called Regus account desk and Dom S. got my call. I would recommend that anyone considering using this company to think again! They still continue to send invoices with no one responsible to be there to answer. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. It goes against our guidelines to offer incentives for reviews. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. She would do her best to escalate my process by letting them know this terrible status. September 22 It is clean and smart and well organised. I still did not hear anything back yet. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . This is a multi-location business. Regards, Sandra Melody Head of Customer Services I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. If you were to take direct space or a sublease you would also see these fees in your rent annually. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Transparency is very important to us, and all services can be opted in/out through your online account. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. It won't go in any direction! Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! I really thought that this company would be a good option for expanding our business. This is a complete con, and scam through and through. This will surely increase the credibility of your complaint. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. One time I was waiting on the phone for almost three hours. Turned up at 450 Bath Road, Heathrow. Office Space and Coworking prices are per person per month and are dependent on inventory availability. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. And of course, they just charged me $244 for November. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. It is IMPOSSIBLE to get them to stop charging. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. But change is necessary and you as a change manager will be expected to lead from the front. If you need further help, pleasespeak with our team member who is already in touch with you. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB 9. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Requesting your refund is easy. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Find out how we combat fake reviews. BBB Business Profiles are subject to change at any time. We pay those as well. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information This will surely increase the credibility of your complaint. (Update) Do not delete my post! We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. You should do so via your online account (www.myregus.com). www.myregus.com) and go to the End Agreement section. Please remember that the retainer is refundable at the end of your agreement. They charge your card for amounts more than stipulated on invoices! Our invoices are due on the payment date that is displayed on them. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Hard revenue focused. Your agreement end date is not until 10/31/2021. Their billing is confusing, they billing customers one month ahead. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. BBB Business Profiles may not be reproduced for sales or promotional purposes. For clarity, you were also charged a retainer top up. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Here is my summary to strive for a refund of the retainer. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. This does not affect customers who have a permanent space as these are reserved specifically for them. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. We did not put a "2000 dollars bill in front of you". GO LITERALLY ANYWHERE ELSE. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. If you refuse to pay their bogus invoices they will send you to collections. What a ridiculous it is! BBB is here to help. Be part of a vibrant coworking community with dedicated desk or hot desking options. One business week has passed since I post it here. Service 110 Value 107 Shipping 48 Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Find out how we combat fake reviews. This review was chosen algorithmically as the most valued customer feedback. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. The additional increase in your monthly fee is due to the annual indexation. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. At the end of your contract, they will automatically renew you without a signature and without consent. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Regus flagged this review for containing harmful or illegal content.Read more. They would not remove the items that I didn't want. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower This course is a must for every manager who aspires to be a leader and a success in his or her career. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? According to its policy, the retainer took 30 days to get back to the tenant. I would love the opportunity to help further but havent been able to identify your account. They charge your card for amounts more than stipulated on invoices! September 14 Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Hard revenue focused. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Suggested companies are based on peoples browsing tendencies. Best regards,Michelle Spire. Originally, total costs 20k THB, but end up with 50k THB. No staff available for contacting on the event day. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Paid for parking online and have now received parking ticket from private company. Setting up an automated payment is straight forward and can be done through the online portal. For a break between calls, browse the development's many shops and restaurants, or explore the . they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. DO NOT give them your payment info, DO NOT sign with them. I am a small business and cannot afford any of this. You should receive your refund within 30 days after your agreement end date. Hi Hannah, Im sorry if you felt the need to escalate this. We have a team of specialists available 24/7 to help you find the best solution for your business. Submit a complaint and get your issue resolved. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. And whatever the future brings, were able to handle that too. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. same goes with debt collector from malaysia that emailed me abt 3 months ago. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. 4. 6. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. 7. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. They signed me up for things that I didn't ask for - didn't realize it in the fine print. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. ComplaintsBoard.com is a leading complaint resolution website on the Internet. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Get help. The company left an official comment on this complaint. Develop, apply and embed the knowledge and skills acquired by this program to your organization. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. It's an automated process. October 23 evening Regus is a complete and total scam company. Where appropriate, well also take steps to prevent the situation from happening again. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Prices are subject to change and will vary depending on the specifically selected products and services. *We conduct corporate trainings on your preferred dates and location for no additional cost. I could talk with Myesha. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. but when u need support / CS to talk and solve ur problems its literally non existant. You should receive your refund within 30 days after your agreement end date. If you refuse to pay their bogus invoices they will send you to collections. think about how low this company is. 2023 Trustpilot A/S. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Customer service is simply poor. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. It won't go in any direction! October 23 All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. We use dedicated people and clever technology to safeguard our platform.
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