Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? Again a great solution. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. As such, youll need a field to store that value in. You could try the same just to verify. For the itemVars while loop, And within the producerVars while loop. however I believe the syntax maybe off.. can you help? Both of these ways are not working. That is bizarre i set it up on demo site 15 with the same results on what our code is. I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. The question that Ill address in this post is different than both of those scenarios though. We are noticing this in the latest version of Calgary. Populate as many categories as you would like in here. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! What is the difference between UI policy and Data policy In ServiceNow? The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Its a bit different for the asterisk indicators on Fuji and beyond. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. I search the glide system class documentation but could not spot it?? For a variable, the label of the variable is returned. Here is a report based off a database view. Configuration fields . Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. I think form annotations are probably the best option on a standard form. Just recently learned about Display Business Rules. g_scratchpad.emptyVars = emptyVars.join(,); In this situation we are using a Record Producer in a Service Catalog that creates Incident data. The business rule runs before the display of any record in the table (tasks in this case) and queries the sc_item_option_mtom and question_answer tables to collect any variable names for empty variables. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. We want to test that our qualifier works. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule I can log the value from the business rule so I know its being set correctly there. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). The topic is Introduction to Record Producer in ServiceNow. Sign-up to get the latest news and update information from ServiceNow Guru! Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. An incident has been opened for you. Hi, I appreciate this is an old script now but it does still seem to work. Check out the top of the comments section here for some code to get you started. Note: The performance of this report depends on the number of variables and incidents in your system. I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) Typically, record producers are used to allow users to create incident or change request records. var emptyVars = []; To get access to the Element (like with getLabel) you can use g_form.getControl (.) Must be some limitation with the Service Portal API. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! That might just do the job.. Hi All! A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. I have it not hiding on a certain kind of request cause i have a team updating one of the variables but i took that out and i get the same on that demo site it doesnt hide the variables. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. ServiceNow: Using Variable Condition field on custom tables. Other times you'll need to do a GlideRecord query to get it. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Youre right, its not needed at all. How to handle a hobby that makes income in US. Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. You did such an amazing job. Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. It worked perfectly again after that. What type of a field should the Record producer be? Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. Typically, record producers are used to allow users to create incident or change request records. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. Its not anything that you need to worry about in this case. I got the same warnings when checking the syntax on the BR. Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . If not, do you have any suggestions on how to extend this to include setting empty variables to not display on the Summarizer? 4 hours ago Record Producer.A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records.. See Also: Free Catalogs Show details Couldnt get it to work at first, but it does now. It seems like this code doesnt work on the new Service Portal? That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. populated in a reference field on the target record named 'u_record_producer . You can try out this report, however you will quickly see that sys_ids are used in the table and the report isn't overly that valuable. for (var i in current.variables) { Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. We are using Istanbul Patch 3 . A Catalog Item isa form used to submit information, a request, or to create a task. It doesnt have any effect on the approval summarizer as far as I know because client scripts dont run there. Tina, When the record is submitted using a record producer, you are redirected directly to the generated record. This editor displays the values of questions specified in the record producer. Sign-up to get the latest news and update information from ServiceNow Guru! Label fields label. Sorted by: 1. var emptyVars = g_scratchpad.emptyVars.split(,); However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. It appears that sc_item_option_mtom only works for sc_req_item. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. You can also view the icons within. Heres a script that allows you to do that. I generally will use all lowercase with underscores if I need to include spaces in values. gs. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. The use of eval shouldnt be a concern in this case though since its limited in its scope and the information being included in the eval statement is all controlled from the back-end. This was just what I was looking for, thanks for sharing. Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! Description. vegan) just to try it, does this inconvenience the caterers and staff? Nice work!, What does the $ & $$ means in above script? Variables have come a long way since the early days of ServiceNow. I am not able to fetch the values for these fields in the script. Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. for(i = 0; i < emptyVars.length; i++){ the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script.
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