Group tickets DO NOT need to have electronic tickets. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. . Vivid Seats ranks 30th among Tickets sites. We assure that you and your partner will be able to sit together. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Gain trust and grow your business with customer reviews. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. As of Oct. 13th 6:38 pm I am unable to access my tickets. Vivid Seats is an independently owned and operated online marketplace. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. What are "Email Delivery" and "Instant Download" tickets? Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. When the tickets never came, I contacted Vivid repeatedly. We were also told that the tickets would show up within 48 hours on the event. This review was chosen algorithmically as the most valued customer feedback. Just go through Ticketmaster or the event website directly. Never received tickets or a refund let alone even an apology. I had listened to his show on the radio (and bought many of his books) for many years. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. They deserve to go bankrupt as they cost me $800. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. After setting up a ticket master account my tickets were sent to me. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Desired outcome: 100% buyer guarantee. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Disputed several times and no resolution till this day. 2023 Trustpilot, Inc. All rights reserved. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. It also assists sellers who have tickets and want to sell them safely. We spent $700 and had our experience ruined for really no good reason. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. The company was founded in 2001. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . BS. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. The office is amazing. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. I did not get what I paid for. With the plethora of ticket resell sites, this is one to avoid. Vivid Seats ranks 25thamong Ticketssites. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Companies can ask for reviews via automatic invitations. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. The request was put. Service 254 Value 245 Shipping 164 I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. The staff are even more amazing. Total SCAM! I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. I do not expect Keillor to come back to Denver at his age. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! 3 for $533.58. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. 1st time user. 2. Well start sending you the news you need delivered straight to you. I feel sorry for other customers who have lost a lot more money than we did. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Do I need to print these tickets? SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Vivid Seats. A refund or seats in RTC4. I then twitted Customer Service and again advised these were upgrade. The agent will be able to grant you a refund if your scheduled event has been canceled. How do I determine the seat numbers for a ticket listing? I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. The issue was they didnt have the tickets, but had 2 close by. says they have a no refund policy unless the event is cancelled. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . The request was put in minutes before. If you have any additional questions, we encourage you to reach out to our online support team on social media. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. I called Vividseats and was told there was nothing they could do. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. I have read many many complaints about the 'fake' guarantees. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Providing an exceptional buying experience is something we want all of our fans to experience. Call and ask what the service charge is before buying. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. How you capitalize via mass buyout of tickets and resell with fees and markup prices. We would like the opportunity to turn this around for you. For further help, send us a direct message. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. I will always use vivid seats when getting my tickets. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Kept telling me same blurb about it was my fault, not his, no refund, etc. Conveniently buy and. THEY ARE SCAMMERS. They simply dont care. My tickets were not released until 1 week before the show. Date of experience: 26 February 2023. I thought maybe that was the seller. From over pricing. After a couple days and a hour or two of being on hold I finally received my refund. If you have any questions about the refund process, feel free to reach out to our Customer Service. Claim your listing for free to respond to reviews, update your profile and manage your listing. ConsumerAffairs is not a government agency. We are absolutely sorry to hear what you experience. This is clearly a loophole being used often by venues to protect these ticket scammers. We encourage you to monitor your bank and email for further updates on your order. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. And, I will never refer you to any of my friends and family. We value your privacy. One can only hope these ticket monopolies will be better regulated in the near future. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. All they say is their sry, well so am I! There was some type of electronic glitch. I would never have the paid this amount of money for average seats. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Refund of ticket price. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Vivid refused a refund! The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Desired outcome: Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Vivid Seats. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. Credit care company is stating they rejected my dispute because all sales are final. So I recommend never buying anything from this place. I never used them before but I know many people who have. Couldnt cancel that ticket either. It is a safe and secure process. Please Refund at least $1000. We apologize that you didn't receive the tickets you requested, Charlotte. Avoid this site and their markup fees! They refunded, but I am out 2 nights for the hotel. Ultimately, hung up on me. You get an email when the tickets are sold, and then you either upload them or ship them. Sellers can choose the price for their tickets and modify them at any time. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. This changed due to Covid, but we did not get a refund because it was getting rescheduled. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Explain your situation and why you wish to receive a refund. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. Contact Us About The Company Profile For Vivid Seats LLC. Ticket Listing Information 9. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. So, if you sell tickets for $100, you will receive $90. Ive only purchased tickets from this site twice. Its not final unless I had the tickets available which I didnt. The company says it "provides a legit, safe and secure platform. I beleive he explained everything I needed to know, in detail. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. I had a great experience. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. We invite you to reach out to our online support team by social media.
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