Free Cruise Planning. Holland America Line does not recommend storing medication in any mini-bar. Again, these prices vary based on ship, sailing and number of devices you wish to connect. Canadian officials WILL NOT allow guests to remain onboard while in a Canadian port without proper documentation. Next, you will be required to complete ship check-in formalities. Clearing your browsers cache and cookies may also correct the issue. However, please note that requests are processed on a first-come, first-served basis. There is a modest discount when these packages are purchased online before the cruise. Earn 5,000 Points w/ Holland America Line Rewards Visa Card Verified Earn 5,000 points after your first purchase, enough to redeem for a $50 onboard credit. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: Note: If you purchase air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the vessel in progress. Packages are non-transferrable and non-refundable. Internet and Wi-Fi: All Holland America ships have internet cafes. Baggage fees are the guests responsibility. Visa and documentation requirements vary by nationality and destination. A:Yes. If you do not currently have a Holland America Line account, please click Register above. Customs pays particular attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. 1.800.377.9383. Cruisers can save 15-20% off these internet packages when purchased pre-cruise. It is not per stateroom as that would imply that both occupants can use it simultaneously, which is not true. We didnt have HIA 2 months ago on Zuiderdam, and wifi was only available on my account. Family packages -- four devices or more -- start at $9.99 per device per day. (Remember that checked luggage might not be accessible at all times.) We will also send a notification to your travel advisor. Satellite transmissions are inherently slower than shore-side connections. Surf (most popular): $24.99. You do not need to include suffixes on your airline reservation. Depending on your cellphone carrier and plan, international coverage may be included or plans may be available for purchase to use when going ashore. To clear cookies using a Mac, click Safari on the Apple menu bar along the top of your screen and select Preferences. There are three Holland America wine packages, known as the Sommelier Suite. Oosterdam Its easy to leave copies of your itinerary with your family or friends. Local sales taxes are applied where required. We also suggest that you consider placing articles in clear plastic bags inside your luggage to minimize handling by airport security screeners. OurStandard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive a refund equal to 80% of the eligible amounts paid (90% if you purchase our CPP Platinum Plan). *Expert Advice: Luggage Forward is a great way to avoid lugging formal wear for pre- or post-cruise hotel/land packages send baggage ahead of you that wont be needed for that portion of your trip in order to more fully enjoy your journey. Mobile phones and tablets may be used while at sea. Q Why are my luggage tags printing with the wrong stateroom number? Basic Wi-Fi is for those needing some basic email and messaging services for a more value-added cost. Holland America, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Follow along as we share our travel tips, cruise reviews, information on ports of call, and the latest cruise news to help you plan the ultimate cruise vacation. Additional safety, security and health inspections are carried out by other U.S. agencies including Customs and Border Protection, the U.S. Centers for Disease Control and Prevention and the Department of Agriculture. A Rabbi is on board for High Holiday services. For security reasons, the loading of luggage, which you checked in at the terminal, will not commence until 1:00 p.m. This package is great for those wishing to stream movies and such while underway and seems to have fairly good reviews from previous customers. Changes or cancellations may be made online up to 3 days prior to your scheduled cruise departure date. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. * (See section for Bags VIP Luggage Delivery below for details.). The following flight options can be managed by logging into My Account or Manage My Cruise at www.hollandamerica.com. Enjoy all the benefits from our Quench and Signature Packages and more! Choose from more than 150 items, including a festive bottle of Champagne, specialty dinner, luxurious spa treatment, bouquet of flowers or an onboard credit. Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. Surf and Stream also allows streaming of movies and music from Netflix or Spotify, and connection via video chat apps such as Skype for $17.99 per device per day. Holland America Line assumes no responsibility for the items listed above. (Surf your favorite sites including e-mail, news, sports and more. ), Premium: $29.99 (From e-mail to streaming, receive the highest volume of data. Coast Guard during which almost an entire day is spent by Coast Guard personnel examining our lifesaving, nautical and other operating systems including observing mandatory emergency lifeboat drills. A common question people ask is if they will be able to work a bit from the ship, i.e. Of all the fascinating places you can visit on a Holland America cruise ship, none rejuvenates and relaxes like the Greenhouse Spa & Salon, featuring heavenly beauty and wellness rituals. In order to serve the spiritual needs of our guests, we provide the following services. You will also be able to request tours on the ship at the shore excursion office. An additional US$1,000-worth of articles may be brought in and taxed at a reduced flat duty rate. Guests in each stateroom receive a disembarkation package near the conclusion of their cruise, which includes luggage tags, an assigned disembarkation time, and details about customs formalities, baggage handling, travel arrangements, and other important information regarding disembarkation. The Social Voyage plan costs $14.99 per day or $69.99 for a 7-night cruise) and allows you to connect to Facebook and. The activity icons that appear at the beginning of each tour description provide a general idea of the level of activity to expect. Luggage Forward is a worldwide door-to-door service allowing you to have your bags picked up at your home and delivered to your stateroom. If you booked your air travel through Holland America Line, then we already have your schedule. Any amount in excess of this allowance will be not be allowed onboard. Beverage. Often times, these rates will be cheaper than cruise internet packages. Furthermore, many transportation vehicles around the world do not have wheelchair lifts. Are you saying HIA gives each person their own access from their device, but the occupants can only get on one at a time? An activity schedule for each age group will be delivered to your stateroom each evening. No smoking of any kind will be permitted on any stateroom verandah. During our regular business hours, please call: 800-426-0327. It must be noted that the device trying to connect to the internet can disconnect a device currently connected without asking permission of the currently connected device's user. Q: Can I wear shorts in the main dining room? Additionally, standard stateroom doors and hallways may be too narrow for a wheelchair or scooter to maneuver into and out of the stateroom. For bookings made in the United States and all other countries not listed above, submit written cancellations to Holland America Line, 450 Third Avenue West, Seattle, WA 98119 or Hal_Reservations@HollandAmerica.com. Holland America Line is introducing the new "Have It All" premium package to its fare options starting on April 21, 2021. Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. Outbound calling rates are posted near your cabin telephone and will be billed to your on-board account. Access all the sites and apps* in the other two cruise WiFi plans, plus make audio and video calls. All of the extras included in the package for 10- to 20-day cruises, PLUS an additional $100 shore excursion or tour credit ($300 per guest total). For OSx, MacOS and iOS systems, VoiceOver and the Safari browser (with Safari's support for keyboard shortcuts enabled) are recommended. These suites have a king-size bed convertible to 2 twin beds. The additional charge for the three devices was $10/day. Suites SA7058 and SY5001 have wheelchair access on the left side when facing the bed. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Whether you want to post selfies to Facebook or check out your ship's dinner menus on your iPhone, you'll likely be covered. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. For information regarding bringing your own alcohol, please refer to the 'Can I Bring Alcoholic Beverages Onboard?' In your stateroom you will find laundry bags and price lists conveniently located in your closet. Known for some of the most spacious and comfortable ships at sea, award-winning service, five star dining, extensive activities and enrichment programs and compelling worldwide itineraries. Disembarkation is usually completed within two to four hours after the ship's arrival. There are three packages available, all with varying levels of data available: Social - allows you to access popular social sites and apps, but may not allow for streaming or audio/video calls - $14.99/day Depending on the handset and the carrier the user may be required to select Roam on the handset. Guests will be asked to discard open beverages in plastic containers prior to boarding. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CA$750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary. Fees: There is a per-day social media package available for $14.99 which allows access to popular social media sites. We anticipate that your stateroom will be ready at approximately 1:00 p.m. Started August 27, 2021, By Whether it is to check in on family back home, post on social media, or reply to some work emails, most cruisers do purchase some form of a WiFi package on a cruise. Be sure to bring enough prescription medicine to last throughout your cruise, as it may not be available on board or in some of the countries visited. Governmental and medical vaccination requirements vary considerably for different areas of the world, and are subject to change at any time. Click the box and an alert will appear saying the following pop-ups have been blocked. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Cruise vacations are casual by day, whether you're on the ship or ashore. If vouchers are needed, they will be included in the Express Docs. This covers most premium beers, spirits and cocktails, as well as a good selection of wines by the glass. A: Jeans without holes, tears or embroidery are welcome on most evenings in all restaurants, but on Dressy nights jeans are only allowed in casual dining restaurants. The per person, per cruise deposit requirement will be advised at time of booking. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. Have a safe and healthy trip - and remember that the first and best line of defense against illness is to wash your hands regularly and thoroughly. To obtain a license, they must have graduated from an accredited maritime college. We had our plan through HIA, which is the booking for our cabinso the internet plan is for the cabin. Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund. There are three packages available, all with varying levels of data available: Social allows you to access popular social sites and apps, but may not allow for streaming or audio/video calls $14.99/day, Surf the most popular option which allows for broader internet surfing including news and sports sites, accessing your e-mail, but also may not allow for streaming or audio/video calls $24.99. Air/Sea representatives are available 24 hours a day, 7 days a week and 365 days a year. Any changes will result in the cancellation of the entire air booking. Try one of our drink packages which offer great value and a convenient way to enhance your cruise experience. If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking. We are pleased to offer Flight Ease, the easiest way to book flights for your cruise vacation. Speed limitations depend on the package level and ship, so checking to ensure you have the right service may include additional service level add-ons, but basic levels remain free. Prior to boarding, you will pass through a security checkpoint. * Electrical devices such as small fans, power strips, multi plug box outlets/adaptors, and extension cordswithout surge protectorsare allowed onboard when used with proper caution. The most important determinant of risk is the traveler's destination. As to tenders, with the exception of the Volendam and Zaandam, Holland America Line vessels have elevators to the tender level that allow guests to roll directly on and off the ships tender platform. Sematics yes. For Voyages that depart from and return to Japan, this policy applies to guests 20 years and older. In addition, every ship is divided into fire zones that are separated by fire screen doors that can be operated from the ships bridge and fire-rated bulkheads in order to minimize the risk of fire spreading beyond one fire zone. Q Why is a notification sent to each guest booked? Please note: No refund or allowance can be made to any guest who might, for any reason (including medical), cancel, deviate from, or otherwise not utilize all of the services scheduled to be provided by any excursion. Summer temperatures in Fairbanks and other parts of the Interior often reach 70 and 80 degrees Fahrenheit. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. Please contact theGuest Accessibility Department prior to sailing if you will require oxygen while on your cruise. Infants must be at least 6 months of age at the time of embarkation in order to sail. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. Thanks so much! Relaxing treatment rooms also offer breathtaking views where guests can enjoy exotic skin, body and hair treatments ranging from hot stone massages and pedicures to hair styling and facials. Upgrade packages are available that include upgraded Stream internet. Guests who prefer to cruise without all of the extras have the option of a standard fare when making a booking. These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. Dressy Nights evoke the grand traditions of cruising as guests dress to impress for special events on board, including a five-course gourmet dinner in the Dining Room. Stay tuned for more details as they roll out the system across all their ships. When youre ready to return to the sea, our Worry-Free Promise Program gives full flexibility to change plans, protection before and during your journey, and peace of mind with enhanced health and safety protocols on board and on shore. Royal Caribbean offers VOOM high speed internet you can add to your cruise to stream and stay connected, but costs will vary based on number of devices you wish to connect as well as your ship and sailing. Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage. Please attach a tag to each piece of luggage you will be checking on the cruise. The Express Docs notification arrives electronically approximately 45 days before departure (after your final payment has been made). Mobile Phones: Passengers on all Celebrity ships can use their mobile phones onboard. People who successfully complete their cadetship are offered positions as junior officers and, so long as they continue to demonstrate their proficiency and upgrade their licenses, promoted through the ranks. Laptop rental is complimentary with any time-plan purchase, but it's subject to availability. These rooms provide some accessible features. ), taking into account all appropriate matters including, but not limited to, weather conditions, ship's location, weight of the guest or their mobility device, etc. . Certain apps, a variety of service options, port of call, and destinations along your cruise can all impact the internet service on a ship. Powered by Invision Community. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device (wheelchair, scooter, walker, etc. If you want to permit a minor traveling with you to go ashore without an adult companion, please discuss this in advance with the ship's Security Officer so that they can make a notation of this in our gangway control system software. These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. For a more in-depth look at the check-in process, check out our video walk-through. Please contact the Front Office for cost and other information if you wish to take advantage of this service. The charges are subject to change without notice. A In order to have the most accurate information available onboard your voyage, we recommend that you complete the Online Check-in process at least 30 days prior to departure. The short answer is yesbut it differs from cruise line to cruise line. The Holland America Line Signature Package is the cheapest alcoholic HAL beverage package. Q What are the benefits of having Express Docs? Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. Fees: Holland America has three wireless internet packages on offer. Some countries require that you obtain and carry with you official documentation, called a visa, before entering that country. A Yes, all the required information is contained in Express Docs, including flight itineraries, hotel and transfer details. Guests with independent flight arrangements must advise Holland America Line of their flight details at least 14 days prior to departure by completing on-line check-in. No right of cancellation exists under either of these circumstances. After clicking the Print Boarding Pass button, the screen may read Loading. Look to the top right corner. Skype or Zoom). If vouchers are needed they will print in your Express Docs. Internet/Wifi Packages - Holland America Line Internet/Wifi Packages - MSC Cruises Internet/Wifi Packages - Norwegian Cruise Line Internet/Wifi Packages - Oceania Cruises Internet/Wifi Packages - Princess Cruises Internet/Wifi Packages - Seabourn Cruise Line Internet/Wifi Packages - Silversea Cruises If you are a Platinum or Elite guest, youll get 50% off, or if you purchase Princess Plus, your Wi-Fi will be included. Guests without a jacket and tie have always been allowed in fine dining restaurants, so this is not a policy change. Please see your server or bartender for a full list ofitems included in each package. Other charges may be directly assessed by airlines or airports and are the responsibility of the guest. Please carefully verify the existing identification requirements for your particular travel situation. Apps: Ovation of the Seas is the only Australia-based ship with the complimentary app, Royal iQ, which allows guests to view the daily Cruise Compass planner, book shore excursions, make dining reservations, schedule entertainment, reserve onboard activities, view onboard accounts, call and text others onboard (nominal fee) and make and receive calls to those on land (nominal fee). The Browsing package costs $59 for 90 minutes and the Social package costs $109 for 240 minutes. Note: For safety reasons, these mobility devices must be stored and charged in the guests' staterooms. Air rates are for e-tickets, per person and include flight taxes and fees. A You will need to enter your name, a valid email address and a password. Having such documentation on hand, even if not required, may facilitate entry or departure. One of the most important things you should know about using your smartphone at sea is to turn on airplane mode. Fully Accessible Well even take care of any flight changes if needed to join the voyage at the next available port of call. Onboard credit is spending money to use when youre on our ships. Shirts/cover-ups and footwear are always required indoors. Internet and Wi-Fi: Xcelerate, Celebrity Cruises' high-speed internet, allows for faster web browsing, less time spent waiting for pages to load and video-streaming capabilities with easier access to Netflix, YouTube, FaceTime and Skype. Roll-in Shower: Staterooms VB6004, VB6003, J1074, K1012, K1011, Fully Accessible Single Side Approach Please note that U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. The program will apply to the affected guests and their immediate travel party in the same stateroom. International travel is usually very safe but there are things you should do to stay safe and healthy. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). If you have purchased air transportation independently from Holland America, you will be responsible for any and all expenses incurred when joining the vessel in progress. Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Holland America Line. If purchased online at least 3 days prior to your cruise departure, you can secure rates as low as $9.99 per day. Passengers can purchase a Day Pass for $59 which entitles them to one full day of continuous access. SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. Park 'N Fly offers discounted off-airport parking rates through the Park 'N Fly Network offering service from more than 65 major airports nationwide as well as Port Everglades, Florida. You will claim your luggage when you arrive at your final airport destination. The Reservation number can be found in your Express Docs on the air travel and arrival information page. She is a self-confessed thrill seeker, obsessive planner, and over-packer. The Premium plan is the most inclusive allowing for streaming and the use of apps like YouTube and Skype. *Flight Ease offers two booking options: Flexible Fares - For those who want greater flexibility. Norwegian has experimented with StarLink internet on their ships so plan on upgrades coming in 2023. Guests can chose a Social plan, Surf plan, or a Premium plan. When the ship reaches port, pricing will switch to the country-specific roaming rate -- also not cheap unless you've signed up for an international calling plan. Dresses, skirts, and slacks are all acceptable. This allows you the same convenience of accessing your documents online as you have for cruise only bookings. Holland America Line has also introduced discounted pricing for its existing Signature Beverage Package, where guests save five dollars when they purchase the package online for $44.95 per person, per day, before their cruise; the same package when purchased aboard ship is priced at $49.95 per person, per day.
