The account I am using is Gmail (the google mail). For those that aren't arriving, things obviously get a little more involved. Refunds. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. They must realise that they have a dreadful name. Using webmail? Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. We repeated the test and the same thing happened. 20h31, on Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com I changed "Authentication" to "Password" and clicked on "Save". 20h13. It's reassuring not to be alone. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. 11h33 TalkTalk allows you to access your email account for 12 months after you switch. I've got a "failed delivery message". RobbieMac. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. 26-08-2021 Surface mail is also available; please e-mail us for . Does anybody have any idea how I can resolve this, other than changing ISP. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Log in issues. . PaddyB. This sounds fiddly, but isn't necessarily. Those who leave have their email account terminated and closed 90 days later. This amount is subject to change until you make payment. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. This is NOT 'A solution'. To start the conversation again, simply Delays in Emails being delivered can arise from a multitude of reasons. Though any rejection on our side should be returned back to the sender as a bounce. We shall never know, but fingers are firmly crossed that the service will return to normal. 19-12-2022 If not, how do we get a moderator involved? By posting your comment you agree to the house rules, The comments below have not been moderated, By What does this mean? MisterW, bobpullen. When this happens. This started suddenly about 5 or 6 weeks ago. on 25-08-2021 Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. That sounds like something has been stuck in a queue somewhere. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 17h25. I cannot send even the simplest of messages this morning. Has anyone experienced this problem. Sending or receiving email. A warm welcome to the forums. We appreciate you reaching out to us about Mail. I know it exists because I can pick it up on ios and via BT Webmail. Send yourself a test email. 26-08-2021 There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. The problem usually resolves its self in a day or two. If everything works fine in webmail, you may need to check your program settings. Can I move my BT Email address to another account? P.S. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. 23-04-2021 on I can take the same message and copy it into gmail and send from there and it gets through with no problem. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. The article below can help if you do not have any other user account to test with. 8h29. It seems that I can only send messages to my iCloud account from the iMac. 09-07-2019 My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. I installed the outlook App on my iPad and it works perfectly I'm afraid. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. ), on This amount is subject to change until you make payment. This was a pain, but I went along with it or else I couldnt use email. Apple disclaims any and all liability for the acts, All postings and use of the content on this site are subject to the. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". While members are not getting emails, they do appear as posts on the Google Groups page. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. 5) Set up an auto-responder message on your old email address. Our standard shipping option is via Royal Mail airmail. Please update the server configuration to continue connecting to this account", with the option to cancel or update. iPad is working ok. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. 17h33. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. 14-07-2019 https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. 6) Make a list of all of the accounts and logins that are linked to your old email address. 09-07-2019 . All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. 23-04-2021 Thanks My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. BT need to deal with this at a high level, NOT an individual user's account. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. - last edited on 16:52 EST 04 Mar 2023 You can send and receive messages, but not actively manage the account. I can send & receive on my work email account using the Outlook app. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. (The fix did not work until I had quit Mail and relaunched it. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Typical script! Has anyone experienced this problem. Copyright 1995-2023 eBay Inc. All Rights Reserved. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. We receive the following message when we try to send from our Mac. Apple may provide or recommend responses as a possible solution based on the information Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. 6h21. For additional information, see the Global Shipping Program. Please check your email settings. We do not allow any commercial relationship to affect our editorial independence. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). What does this mean? Thanks for the examples that have been provided so far. Not receiving @btinternet email. I've got a "failed delivery message". I've got a "failed delivery message". The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Surely other services would similarly suffer. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. There'll likely be four of these, two from BT servers and two from Plusnet servers. About 4 days letter I get a reply saying the message could not be delivered. I can send & receive the bt emails using the Samsung mail app. Switching email address if you have never done so before can feel like a daunting task. Hi They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. So, I did checked around it seems that smtp is not working. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. 26-08-2021 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 15h24. 15h27, on And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password This morning I clicked on the email icon on my phone and was again asked to login. I cannot send even the simplest of messages this morning. One further piece of information. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Although port 587 will usually work, port 465 is the recommended port. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. 13-07-2019 What does this mean? None of the posts I have seen are the same as my problem however. Today all of our emails addresses would receive, but not send. by ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. 26-08-2021 2. Thanks for the super fast analysis and reply. I have a group of 14 people set up under Outlook 365. Thanks for the suggestion. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. I feel there is something going between Google and Apple. on I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Email headers can be found by looking at the email item's properties. Last week I phones an advisor with a somewhat similar response. This is a BT residential customer to customer forum. on I cannot find an obvious way of asking bt about this! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and 14h17, on I have it in a notepad file as well if that makes it more readable. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. by I anybody else having this problem. 3 users liked/thanked this post: If I go into iCloud web page, then I can send and receive as normal. Re: Emails from btinternet.com addresses not received. Announcements, Guides & Community Updates. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 26-08-2021 I also feel slightly better I am not alone. We have received reports that emails to btinternet.com email addresses are being blocked. I can't afford the risk.'. I can send test messages to my iCloud e-mail but not other addresses. It's not just that there has been a delay. Go through and update your details for each one with your new email address. 19h32. 15h33. This will work as long as your old email account is still active. Doing so can save hundreds of pounds. 2 users liked/thanked this post: 19h39. Sky allows former customers to keep their email account free of charge and indefinitely. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. 10-07-2019 Thanks for your reply, Townman and thanks to Anne too. Having the same problem myself today - unable to send emails from my @btinternet.com account. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. 25-08-2021 Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. I consistently receive this warning: whenever I try. What do I have to change to make my emails send? If not, how do we get a moderator involved? If I changed my email address I would be bound to lose something important. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. It's good (???) BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. on 4) Send an email to your main contacts to let them know your new email address. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. In my view, the Postmaster group are doing it the wrong way round. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. It is very annoying, I hope you guys reach me out soon. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. 2 days ago I suddenly stopped being able to send emails and get the message below. By BT Email - best practices for postmasters and senders of email | BT Help, on All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 None of the posts I have seen are the same as my problem however. 16:52 EST 04 Mar 2023. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Neither of these has solved my problem. 26-08-2021 Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. If that doesn't fix the problem, see the next section. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. on I've rebooted twice and reinstalled Office 365 without success. Anyone else experiencing the same issues? Townman, Gandalf. Emails from btinternet.com addresses not received. Why? Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. If yes, we recommend that you check if the issue persists while on safe mode. 'I have always used the same email address,' says Dave, 79, from Cambridge. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Many have had the same address since they first went online many years ago. The problem is also affected by the addressee. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Page 1 of 2 1 2 Last on To start viewing messages, select the forum that you want to visit from the selection below. - We do not send parcels to PO BOX addresses. on 26-08-2021 On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. We'll need to look into this and we'll get back to you next week. It seems that my account SMTP setup was changed (without my input). I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 13h52. This is exactly the same as my issue - with the 993 / 465 too. 18h40. 19-12-2022 15h04. If you click on them we may earn a small commission. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Email: timforrester@btinternet.com. Don't forget online banking, streaming services and social media accounts. That helps us fund This Is Money, and keep it free to use. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". 3) Import all of your contacts from your old account to your new one. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. 10-07-2019
