This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. View vessel seating chart for San Juan Clipper. This site is protected by Google's invisible reCAPTCHA. How do I set up and use a Clipper card on my phone? If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. You have up to 6 months to spend down your balance, so you can load the funds. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Get the Clipper app. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). You can load up to $300 on a Clipper card. Why wasnt I notified this would happen? Should you want to change your booking in any capacity, a $15 USD fee will be charged. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. However, there are 3 Clipper vendors at SFO. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. A couple of things have to happen before you can use the value. New to Clipper? You will only need a valid passport (or other valid travel document, see below) to enter Canada. If your card is registered, contact us so we can block your card from further use. Hotel Package: Non-refundable within 4 days of travel date. Key Clipper information translated to Spanish. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Was I supposed to activate it somewhere? If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Log in to your Clipper account to add backup payment. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Clipper: Clipper is the all-in-one transit card for the Bay Area. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). #16 of 92 Boat Tours & Water Sports in Seattle. Visit clippercard.com and buy online. Muni Fares & Passes. U.S. Immigration . If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. A little work up front helps you save money. See the, To add a card to your Android phone, open Google Pay and click the + sign. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. 4 yr. ago. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. Purchase at various retail locations , including BART and Walgreens. Includes one-way or round trip travel via the Clipper ferry. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? After we collect payment, we will send you an email confirming this. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. You will need to tag your card to a card reader or ticket machine to activate it. Imagine you want to take a trip on SMART that costs $5.50. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. The Google Privacy Policy and Terms of Service apply. Requires iPhone 8/Apple Watch Series 3 or later. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Find your card and select Manage Auto-Reload from the More Options menu. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Economy Panoramic Upgraded window seats in Economy Class. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? Check out our virtual tour of the Victoria Clipper V! 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Yes. BART. See full menu. And you can do it anytime. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. If you do not hear any beeps or see any lights, your card may be defective or damaged. Log in to your account to add a Backup Payment method. You can use them to load and reload cash value and passes and take advantage of any available transfers. Select "Transit card" and "Add Clipper card". Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Check out our sample Victoria Clipper V gift shop menu. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. Call us 800-888-2535; Contact us; Enter search term: Go. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Youth 5-18 years old get 50% off with a youth Clipper card. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Check Clipper News for holiday or modified hours. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. So if your primary funding source is declined, your order will be charged to your backup card. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Cookie Notice A single beep and a green light means you paid for your ride. This page includes balance protection, online accounts, and card cancellation. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Key Clipper information translated to Spanish. If you hear two beeps, your value is low. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Please allow ample time in your schedule to check in required luggage. Season Tickets. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Complete the form below and a dedicated account manager will be in touch. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. What is the difference between a limited-use ticket and a Clipper card? Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Roadshow. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. This means we couldnt process your payment for automatic reloading. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. You can also carry on one small piece of luggage and one personal item. How do I add value to a Clipper card on my phone? NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Our departure times between Seattle and Victoria vary seasonally. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. I set up Auto-Reload, but its not showing up in my online account. Clipper card pending passes cash value. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. 2,123 Reviews. If you want to ride, you will need to tag again. Proof of payment is required. You can use cash value on all transit systems that accept Clipper. This is separate from confirmation of payment. There is a 50 cent surcharge per trip for paper tickets. . My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Need help planning your trip? 2020, Metropolitan Transportation Commission. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. What if I buy a new 31-day pass before my current pass expires? If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. What is the best way to tag on the new Clipper card readers? Discounts; Where to Use; Follow. Please learn more about traveling with pets. Learn more about using Clipper on your phone. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. Muni offers several ways to pay your fare. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Phone. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep After the end of the sales window, be prepared to pay your fares with cash value. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Riders are encouraged to get a Clipper Card to avoid the surcharge. All FRS Clipper employees and crew are fully vaccinated against COVID-19. Your card should arrive within 5 to 10 days. opens in new window. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Skip the side navigation menu and go to the main content. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. Learn more on our luggage policy. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Select Clipper card and follow the instructions to add a card and load value. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). You may also bring other food onboard, but no outside alcohol may be consumed onboard. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. On the cable car, the conductor carries a handheld card reader. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Be sure you tap on Caltrain's platform. To add a card to your Android phone, open Google Pay and click the + sign. Please check out this 2022 guide to Seattle whale watching. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. The tag will not register if you place your device or card too low or high on the screen. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. HVD applies only to BART rides. "It's overwhelmed our ability to process the applications." Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. We've made it easy with quick guides to every service on Clipper. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. You can also add value through the Clipper app. My transit benefit program told me they sent you the money. We offer a variety of discounts as outlined here. Pre-Tax Transit Benefits. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Can I get a Clipper card before I arrive? Use your Clipper card on all Bay Area transit systems, including Muni. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. You can also modify your booked seats at anytime by visiting our seat selection portal. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Am I reloading this wrong online? Be sure to review the paper ticket fare chart at the station. 2023 Clipper Vacations. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Enjoy the convenience of booking the entire trip all at once. Yours is the first email Ive gotten on this issue. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. 2020, Metropolitan Transportation Commission. What happened to my order? Can I load value on my mobile phone at a transit agency ticket office? Loading Value and Automatic reloading. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Learn more about Clipper START and how to apply here. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. You will select your seats when making your booking and may choose between the lower or upper deck. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Sign up for year-round getaways, special offers, and more. You will still need to use your plastic Clipper card for this. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The programgives qualifying adult riders a 20% discount on BART trips. Please plan accordingly and allow sufficient time. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address.
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