I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Goodness! Any help would be greatly appreciated. Two things try a different merge field for the name. Thanks so much for responding. I have tried a thousand times with all variationsand the same error keeps coming up. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. ", There are two options for email to case. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Ensure Agents have access to Knowledge when viewing a Case. I wish I had a good answer for you! Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. This error stumped me for a while as well. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Can you help how to revert it back and to see Closed status field. Hi I am stuck in challenge 6. Even clicked edit and save for the profile after changing console settings. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. (I am totally stuck on a CPQ superbadge right now on the last step!). Ensure Milestones are configured properly for High Priority Cases. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Did it help? Hi I am getting the below error. The simple things Hey, i'm on challenge 3 and almost done. The free lemonade offer worked! Ensure you group report results correctly. " Glad you figured it out! Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Click on the category and note the "group unique name" - verify that it is Billing_Topics. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. No. Still stuck? Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. My bet is that you missed one checkbox in the setup. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. I like your blog.Devops Online Training in HyderabadLearn Devops Online. We can't find a field called 'Question Long Text Area'. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Still stuck? "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." I also got this error. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Activate your knowledge groups and sub-groups. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. "This is a standard app. I am right now @ step 6. hope to finish the superbadge now soon.!!! Could you share some details of what you have? I had to do a quick refreher on this topic mid-superbadge. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. No idea what is missing. any ideas? "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. "my report is looking all correct. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. I was able to work out a solution, I will outline it below. Initial Response milestone- You only need 1 criteria. Thanks for your advice and help. Hello, Thanks for your feedback. The demand for UI/UX design implementation is continuing to grow. 3 new items on utility bar. Challenge 5 error : We can't find a field called 'Question Long Text Area'. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Ask Question Asked 2 years, 8 months ago. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. I have the Milestones field in the page layout too. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Various trademarks held by their respective owners. Thank you very much for such an interesting post. If the action is missing from the page layout, it will not show up as an option in the feed. Something that helped was saving the report frequently. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Does it work? Was this badge FUN or what?! Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. For those of you who know me, you probably know that Im lucky enough to have a job that. I'd try this- Delete the current process. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Very helpful, thanks for the information! Something a little odd- Have you added the chatter feed/publisher to the layout? The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. I'll keep checking if I missed anything. This is my journey- a normal kid by day- a Trailhead explorer by night. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. I hope that you feel inspired. Still not sure what Im talking about? You also get personal insight into the life of a Trailhead Baby! If you are short on time, start around the 20 minute mark. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'.
