What do I do if my event is cancelled? How do I get my compensation? What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Theyve only suspended them. StubHub to refund canceled events after pandemic complaints If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. "It was no problem canceling flights. The event was canceled and turned into some online-only baloney. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For | NY Call 1-(888)-364-3065 |NYC Health Dept. No problem. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Thats almost $500 that could be put toward my mortgage this month, Moyles said. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. Refunding tickets to a cancelled event - stubhub.community San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). 8 Feb 2023. Cookie Settings/Do Not Sell My Personal Information. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. So Farley filed a credit card dispute against them, and won back his $600. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. That may be the best way to protect you, the fan, from StubHub. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Powered and implemented by Interactive Data Managed Solutions. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. Amid the coronavirus pandemic, StubHub changed its refund policy. PDF In the United States District Court for The Western District of Wisconsin 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. In the past, cancellation prompted a full refund from the online ticket broker. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Not surprisingly, this new policy has been heavily criticized. Its no longer giving refunds, just coupons. Birmingham, Alabama 35203 March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Sucker punch in OVC tournament leads to 3 ejections. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Got our money back last week. The fired Google engineer who thought its A.I. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Our mission to make business better is fueled by readers like you. Only 120% coupon? They're trying to claw that back. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Prefer a cash refund instead? Unless you want a refund). SBNation.com. StubHub is based in San Francisco. Stated performance for THIS DATE, THIS EVENT, is canceled. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. Eli Lilly announced a cap on insulin costs. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. It was a waiting game until March 30. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. College basketball conference tournament predictions: Picks for every mens league. StubHub suspended that policy in March 2020, following the mass . This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. Get browser notifications for breaking news, live events, and exclusive reporting. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Thats quite the dramatic turnaround, considering less than a month has gone by. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . 2020 CBS Broadcasting Inc. All Rights Reserved. The reason I bought tickets on StubHub was the guarantee. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Read more about event statuses. All Rights Reserved. StubHub updated their policy today. However, UPS and retail fees will not be refunded. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Ticket buyers and sellers say StubHub owes them after widespread event Drake and Bradley are the favorites in the MVC mens basketball conference tournament. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. Its not acceptable, he said, explaining what to write. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Sorry we couldn't be helpful. Some have received refunds, StubHub said, "in jurisdictions where they are required. Opinion: StubHub's Urgent Peril and the Industry Response - TicketNews McMillan is represented by a Detroit law firm specializing in class actions. Set your price or use our recommended price and tap List tickets. FORTUNE may receive compensation for some links to products and services on this website. AG Racine Announces Settlement With StubHub Over Cancelled Tickets Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Those will be paid out by the end of May. 4. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. StubHub to refund canceled events after pandemic complaints - USA TODAY StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. Customerscomplained to the press andfiled lawsuits. StubHub owed him $111.36. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). Required fields are marked *. Powered and implemented by FactSet. No. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. StubHub won't give refunds for canceled events, just 120% site credit StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. 2875 Michelle Dr., Ste. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Event Cancellation Protection . Events that were postponed or rescheduled wont be refunded, Fowlks said. If sellers had events canceled, StubHub would. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? pic.twitter.com/onFRrGVh6S. Unfortunately, not all ticket sellers and venues are making it that easy. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois At regular volume, we can afford to take that risk. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. For third party ticket resellers, it gets even more complicated. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. The firm does it on contingency, so you dont pay a fee. We certainly hope they do. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. Terms Regarding Certain Cancelled, Rescheduled, Postponed and Moved Legal Statement. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. StubHub is offering the retroactive refunds now because the live events industry is opening back up. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Join us for a free, virtual event for International Women's Day on March 8! But these are unprecedented times.. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. StubHub now offering cash refunds for Covid-19 canceled events Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. StubHubs return policy is called the FanProtect Guarantee. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. 2023 Fortune Media IP Limited. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on.
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