So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Staff are amazing under the circumstances," a third said. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Invitee B purchases the two seats they were assigned at step (b). What are the terms of concession tickets? An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Please comply with any stated ticket limit for this event. The Ticketek app was also reportedly glitching, stopping people from . What if a show is cancelled or postponed? Please be aware your membership number will never change throughout your years of membership. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm Request details from Ticketek when booking your ticket. iPad, tablet PC, laptop) to gain entry to an event? "The @Ticketek _AU app has crashed - right before Ed Sheeran. Can I change to Refundable tickets after I've bought my tickets? Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. They will be assigned the next two seats along (next to Invitee A). Will I be notified of event / gate changes? The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Going to an event with a social club, company, school, family or friends? Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. However, some events will have unreserved seating where it is first in, best seats. My address has changed. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? There are so many people queued up outside the MCG, waiting to get in. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Log into your My Ticketek account and make sure all the details are correct. What are the reasons I can request a refund if I have purchased Refundable tickets? <> On arrival, simply present your mobile ticket for scanning to gain entry as usual. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. The mobile number provided will be sent your mobile ticket/s 8. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? Check you can log in and have your passwords ready. You can purchase and reserve tickets in any combination up to the ticket limit for the event. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Ticketek Online Terms of Use and Privacy Policy. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Sell tickets directly from your Ticketek Account. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. When you book online you cannot choose the location of your seat. How do I purchase a Ticketek Gift Voucher? How long are Ticketek Gift Vouchers valid for? How do I unsubscribe from My Ticketek emails? When can I request a refund if I have purchased Refundable tickets? % Can I use text or download images, photos and videos from the site? Can I forward my Mobile Ticket to a friend? You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Discover New Events. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Upload your ticket. How do I find out the expiry date of my Ticketek Gift Voucher? details of the event including: name, date, time and venue. If you have purchased concession tickets, you are also required to present a valid concession card. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? No, only Mobile Tickets can be added into your Passbook. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. What happens if I forget my phone or my battery dies at the venue? Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Will I be required to pay to reserve a seat? The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. If I received an invite, does Ticketek store my contact details? If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. You are required to present your credit/debit card and photo I.D. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). How many tickets can be delivered by Mobile Ticket delivery? Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. There are no guarantees. You must allow adequate time for collection or delivery of tickets. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). What happens if my phone is out of battery or my network coverage is low when I get to the venue? Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515.
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