From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. Do Not Sell or Share My Personal Information. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. But a couple of days before, the venue canceled the show. We publish the names and emails of customer service managers. Taking legal action such as filing civil or criminal charges or seeking an injunction. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. Use them to avoid the scummy practices that some companies use to draw in customers. If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. No proof is requested. Himbergers case is about more than a company that tries to keep your money. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). Were always here to help. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . Many tickets are accessible only through display via a mobile device. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. A full-service national event ticket marketplace. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. Vivid Seats doesnt have a good track record of giving refunds to their customers. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. We'll help get you there, and give you peace of mind. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. Most complaints are from ticket billing and delivery issues. Wheres my airline ticket refund from GotoGate? If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. Over the last several months, our advocacy team has received several questions about Vivid Seats. Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. Please note that direct sunlight or heat can damage certain types of tickets. Privacy Policy and The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. please contact our team at Elliott Advocacy through this form. Can Vivid Seats keep your money for a canceled show? Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Will I receive compensation if my event is rained out, postponed, or rescheduled? Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. The event kept getting postponed and now he cant get his money back. . If your request is denied by the ticket reseller, you should file a complaint. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. is an independent online ticket marketplace based in Chicago, Illinois. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. No, Vivid Seats will not grant you a refund for postponed events. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. Any tickets purchased in advanced will be refunded. Accordingly, you consent to injunctive or other equitable relief for such violations. Its also about credit card disputes and when to use them. Events may be canceled by the team, venue, performer, or promoter. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. If youre on a monthly payment plan, payments will be stopped while the park is closed. During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. But he couldnt get through to anyone at Vivid Seats. Thats not funny. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. Event organizers apparently hoped to keep the ticket money. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. Opting Out: You can choose to reject this agreement to arbitrate. Walt Disney World Resort in Florida will remain closed until further notice. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. Ticket Listings do not purport to state the type of ticket and delivery method is not indicative of whether or not a ticket is hard stock or a PDF or any other ticket format. He paid Vantage $18,536. Vrbo offered a refund after my husband lost his job. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. You represent that you are legally able to enter into a binding contract. If you received a coupon for 120 percent that expires in 12 months, dont worry! It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. Aegean Airlines refunds one ticket but not the other. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Here are what the top ones have to say. As our Sales Terms and Conditions state, all sales are final. This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. I want a $1,100 refund for my Samsung electric stove. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. Shipped Arrive in 1-3 business days from placing the order. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Vivid Seats: 100% Buyer Guarantee. The Wagner opera returns to the Met for the first time in 17 years. So you have to live in California to get your money back. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. Additionally, the agreement extended the deadline for the company's credits to be used until December 31, 2022. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. General Terms 28. Do Vivid Seats Offer Refunds for Postponed Events? By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. No. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. These Britrail England Flexi Passes are taking forever to refund. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. It happened to me only once, and I was satisfied with Vividseats customer service. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Can Vivid Seats purchase my tickets from me instead? In the same memo, Rapino writes to his staff, It is important to remind everyone that Ticketmaster is a platform, and does not hold on to money from client sales. To stay up-to-date on the events status, monitor the venues website from time to time. GILFORD, N.H. . There are mice in my vacation rental! Disneyland has the same policy if you have a passport to Disneyland and youve paid in full, the expiration date will be extended, according to its website. These were the terms when Himberger bought his tickets. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. DoNotPay can help you sue the company in small claims court. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. You can also email us or check out our FAQs.Well be with you ASAP. Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Other than any denial of entry caused by health or capacity concerns relating to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, in the event that Vivid Seats determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, less possible restocking fees, as the sole remedy. Himberger lives in Virginia. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. I dug a little deeper. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. You can access DoNotPay from your web browser. This FAQ explains our general policy and approach. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Thanks for your patience. It depends. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. Photo ID or other verification may be required to accept delivery. All orders are subject to ticket availability. RYADD was also forced to settle with Virginia authorities over the same practices. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. 1650 Arch Street, Suite 2210 2021 Vivid Seats Ltd. All rights reserved. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. He ordered three tickets from Vivid Seats but only got two, She canceled her Dave Chappelle and Joe Rogan tickets because of COVID. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. Its been eight months. I purchased tickets to an event that has been canceled due to the coronavirus. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. You will receive notice via email if your event has been canceled. To use DoNotPay, open it in your web browser. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. Himbergers problem was preventable. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. Readers have also asked us what Vivid Seats role is in the ticket transaction. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. 100 million sold,100% Buyer Guarantee. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. . The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). Grounds Admission Pass/Grounds Pass. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. State arbitration laws do not govern in any respect. Whats going on here? You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event.
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