Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. We lost the concert for that. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. You still ended up with my money, and I never received any value for that. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I purchased tickets to the Olympic gymnastics trials in January 2020. Its a bull. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. The FanProtect Guarantee is StubHub return policy. Paid over $550 for two Hangout festival tickets. Others were postponed. I want a full refund as we lost jobs and need that money. But by the end of March, refunds were suddenly gone. Describe your scenario and include any supporting evidence. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. You will enter your community username and new password and done! Also disputing a charge that you made is fraud. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. Subscribe for full access to The Hollywood Reporter. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? If I don't get a refund soon I'll be reporting theft to PayPal. Certainly they can see that my ticket barcode was not scanned somehow. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . No where does it state that you needed to be a student at the school to use these. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. The spread of COVID-19 has rattled every corner of the live music industry. Copyright 2012 - 2023, ReturnsAndRefunds.com. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Stubhub did refund, but plans are ruined last minute. A StubHub employee via phone assisted in returning the ticket to my account. Cops said to all the r maiming people that we would get our refunds back! Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. So you don't think it's possible the original buyer got refunded and we just don't know about it? StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Never again will I use StubHub! StubHub updated their policy today. At NO stage did they advertise this game as a TBA or TBC date and time. You cant change your TOS after purchase. Select Sell tickets from the three dots. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Yes What about Canada? GIVE ME MY MONEY. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. Needless to say, I initiated a dispute over StubHub's transaction. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Want to pick up my tickets from a UPS store. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Obviously the concert was canceled and I would like my money refunded. Don't take NO for an answer! These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I hope they will reply me asap, I just want get my money back. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. From that StubHub wallet page you can request a refund instead of keeping the credit. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. How to contact the seller. i have tried to call several times but have been on hold >3 hours on 2 occasions. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . They bought tickets with promise of money back if the event does not occur. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. There were several other people at the event that had the same problem. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. I have been attempting to contact you several times regarding ticket order #553613638. We wasted our night , took off of work and lost our ticket money. Concert was postponed to October and was just canceled. Decide on a ticket price and how you will be repaid. Awful company that I hope fails soon. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. He did not do that. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. He reportedly paid $120 per ticket. We greatly appreciate our communitys patience and understanding during this extraordinary time.. I simply do not understand how this can happen. This is the most crooked company I've ever dealt with. You aren't supposed to dispute charges because you changed your mind. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. I called the credit card company and the charges on the card had not even hit yet. Spent $314 for daughter and friend to see Harry Styles. Til' they get their procedures in the correct order, I'll never return as a buyer. To Stubhub.com and surprisingly they were already on sale. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. StubHub has already been targeted by a $5 million lawsuit over the change. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. i have attached the information from the venue. Nobody will know until game day. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. It started giving credit instead: a voucher worth 120% the ticket price. Stubhub does not accept returns and does not have a return policy. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . 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In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. I didn't receive my ticket and they won't give a refund only a worthless coupon. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. I purchased tickets at the very last minute and got amazing seats. All of our tickets were void, fakes, frauds. From that StubHub wallet page you can request a refund instead of keeping the credit. I will never use this site again and highly advocate not using it to anyone due to this. As pointed out by @don_shano, this is. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. DON'T BUY ON THEIR PLATFORM!!! Not only did it ruin our night, but it also cost us a lot of money for nothing! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com This cookie is set by GDPR Cookie Consent plugin. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! StubHub is taking a lot heat over the policy. I love them! DO NOT BUY FROM THIS COMPANY! Unconscionable Money grabbers. They only let a few more people in until they actually closed all the doors. My husband and I had tickets for Food city 500 on Sunday April 5,2020. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. That's literally the only way you can get your money back from these thieves. also the card I used to buy them I no longer have. Called for a refund and they won't give me one and the manager hung up on me. Make the best possible case for yourself. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. But . Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. I'm sorry but how is it their fault you messed up or your plans changed? This evening I was on Stubhub looking for Lakers tickets for January 2016. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I wish I found this website earlier. Honor yours. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. Stubhub sucks! Hour on Chat and another hour on phone. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Terrible Service! He was waiting for someone else to send them to him. my bank says 10+ days to get a decision if they will return my money. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. BOSTON . Part of my frustration is money lost but it's also abt the integrity of the company. I stated that it was not disclosed until after purchase and we went back and forth for a long time. Terrible service as solution they've suggested me to sell them again, so fraud other people! What does "100% guaranteed" mean these days? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . It's not fair to the seller or stubhub. The cookies is used to store the user consent for the cookies in the category "Necessary". 2. I purchased tickets to an event that has been postponed twice the second time being indefinite. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. If you sell on Stubhub they will waive the sellers fee. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Site says venue will honor original ticket but when i click on view tickets nothing there!
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