With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Check out our open opportunities below. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Join our team. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Location: San Juan, Puerto Rico. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Job Details. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. This role requires that qualified candidates must reside in one of the following states: Alight also offers a comprehensive benefits package. Please note that all salary figures . Our Promise Explore careers Media or Investor inquiries? The mission of our customer care teams exemplifies the need for humanunderstanding. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. You have reached your maximum number of active job alerts. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Training will begin for this class on Monday, May 1st The mission of our customer care teams exemplifies the need for human understanding. A Customer Service Representative also handles concerns, complaints, or other issues. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! * A demonstrated successful work history in customer service, insurance, or related field. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. This is a 6 months project and we offer Full Time Shifts (Rotating). The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. READ MORE Important information: Travel Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. See our awards. Want to receive job alerts for similar jobs? Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. We learn from one another, champion progress and challenge the status quo. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Key Duties & Responsibilities. 1999 - Our story starts with a simple universal truth: Every business is a people business. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . You're able to quickly input and retrieve data while working with the customer on the telephone. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Take the first step today by joining our talent community. #beAlight Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Esto te describe? * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. This may include assisting the caller in navigating the system as well. Explore open roles at Alight. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Find out if you meet the requirements! Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Visit the company website to obtain information on the company and review the job description prior to your interview. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Get a free, personalized salary estimate based on today's job market. All Rights Reserved. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Because transformation takes a workforce. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. View Job description, benefits and responsibilities. You will be notified during the hiring process which checks are required by the position. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Learn more at . Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Customer Care Representative Human Resources. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Alight Solutions offers a promising . Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. This may include additional research and ongoing casework. Alight is committed to the continued development of our colleagues. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Their job is to help ensure customer satisfaction. Alight Easy 1-Click Apply. Carry out monitoring visits to verify information provided by . The estimated base pay is $36,558 per year. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. * Create and update employee files in database, as authorized. These teams are a critical component of Alights health care,retirement and HR-delivery services. We want towelcome you to learn more aboutAlight and our Customer Care team. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Si es as , entonces ReedGroup es para ti! This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . * Initiate new leave cases in our system Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Learn more about our customer care offices. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. * Demonstrate a positive attitude, self-awareness and embrace feedback By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. 2023 Snagajob.com, Inc. All rights reserved. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. * Be kind and compassionate Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Because transformation takes a workforce. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Join our team. We are brave in spirit, act decisively, learn quickly and get it done. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Meet Alight Customer Care Watch on Why Alight? |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. They answer inquiries by phone, e-mail, web chat, or social media. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Our story starts with a simple universal truth: Every business is a people business. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Find contacts: direct phone number, email address, work experience. Responding promptly to customer inquiries. Accurately documenting all conversations and actions taken on each interaction. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business 2023 Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. . The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Customer Care Representative Resume Examples. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. On average, Willa Davie works for one . Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Ten paid holidays per calendar year (8 fixed and 2 floating). Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Health insurance is either BCBSIL or Kaiser depending on where you are located. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! They may often give instructions by phone and besides performing clerical tasks, they also assist . Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. At Alight, we are reimagining how people and organizations thrive. Know Your Worth. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Customer Care Representative Human Resources. * Able to work independently and to adapt to a rapidly changing environment Help make it more accurate by adding yours. We strive for Excellence Every Day by collaborating with our clients and colleagues. Get the latest news and information. People can always trust us to say what we mean and depend on us to do what we say. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Insurance Health insurance This job is no longer accepting applications. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Must be able to work a flexible schedule based upon high call volume needs. * Excellent communication & collaboration skills with strong ability to empathize with customers Alight believes diversity should be visible, valued, and sustained throughout the organization. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. 26 Alight Customer Care Representative jobs available on Indeed.com. Averages based on self-reported salaries. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Browse by city or country to find one in your region. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . https://www.consumer.ftc.gov/articles/0243-job-scams. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Disabled Person, Inc. * PEOPLE MATTER is one of our company s core values. You have already created a job alert with same filters. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices.
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